Refund Policy

Where available, we recommend customers request a free trial before purchasing a plan.

The trial lets you:

• Test the service on your device.
• Check compatibility with your preferred IPTV player.
• Assess the stability of your internet connection.
• Confirm the available plan fits your needs.

A free trial doesn't guarantee that every third-party channel, application, device, or internet connection will work without interruption.

In addition to any mandatory consumer rights, IPTVCore offers a voluntary 48-hour money-back guarantee on eligible first-time plan purchases.

The 48-hour window starts from delivery or activation of the login details.

To request a refund, contact: support@iptvcore.com

Your request should include the email address or contact details used for the order, plus a brief explanation of the issue.

A refund may be approved when:

• The service can't be activated despite following our setup guide.
• A confirmed technical issue prevents the plan from working.
• The service materially differs from the plan purchased.
• The request is submitted within the applicable refund window.

Before approving a technical refund, our support team may ask you to complete reasonable troubleshooting steps.

A refund may be declined if the issue is caused by:

• An unstable, limited, or insufficient internet connection.
• A VPN, proxy, router, ISP restriction, or device setting.
• An unsupported or misconfigured third-party player.
• A licence or payment requirement from a third-party application.
• Not following the setup guide.
• Sharing, reselling, or using the plan on more devices than purchased.
• A temporary outage of a single channel or an external content source.
• A request made after the applicable refund window has passed, with no legal basis for cancellation.

We sell the IPTV subscription only. Any licence, activation fee, or third-party application purchase is separate and isn't refunded by IPTVCore.

Where technically possible, customers on longer plans can request:

• A device change.
• An adjustment to the compatible plan.
• Updated login details.

Approval depends on the plan's status, technical availability, and whether the requested change would need extra devices or services.

Plans can't be transferred to another person or resold without our written consent.

Consumers may have mandatory cancellation or withdrawal rights under the law that applies to them.

Unlike EU law, Swiss law doesn't provide a general statutory 14-day right of withdrawal for standard online purchases. Nothing in this policy restricts any right that can't be excluded by law.

Approved refunds are returned via the original payment method, as far as reasonably possible.

How long it takes for funds to appear depends on your bank, card issuer, or payment provider.

For refund requests or plan issues:

Email: support@iptvcore.com

Website: iptvcore.com