Support Center
IPTVCore handles all customer support directly over WhatsApp — no ticketing system, no waiting on an email reply. Check the quick answers and FAQ below first: the most common questions about setup, login details, and delivery get answered in minutes. Still need help? Message us on WhatsApp — our team replies directly.
Before You Contact Us
These quick answers cover the most common support topics and often save you a message.
App not working?
Try a different supported player app first. Most playback issues come from the app, not the subscription.
Didn't receive your login details?
Your login details are sent over WhatsApp after your order is confirmed. Also check your inbox as well as your spam and promotions folders.
Need setup help?
Check our setup guide first before messaging us. Most devices are set up in a few steps.
Login details not working?
Copy the username, password, and portal exactly as sent. Extra spaces and typos are the most common cause of failed logins.
Frequently Asked Questions
Please read these answers before messaging us on WhatsApp.
I ordered. When will I get my plan?+
Your plan details are sent after payment confirmation, usually within 1-2 hours. Please check your inbox as well as your spam, promotions, and other folders. If nothing arrives after a reasonable amount of time, message us on WhatsApp.
My app isn't working. Does that mean my plan isn't working?+
Not always. Most of the time it's the player app, not the plan itself. Please try a different supported app like TiviMate, IBO Player, or HOT Player before messaging us.
Why do some or all channels show "No Information" in the EPG?+
The EPG (electronic programme guide) is the TV guide inside your player app. EPG data updates regularly, but some channels don't supply complete programme information. Popular channels show up-to-date schedules as expected. During first setup, it can take a few minutes for the EPG to fully sync.
Do I get apps included with the plan?+
No. IPTVCore provides the IPTV subscription and login details. You can use any compatible player app your device supports.
Live TV works, but movies or shows don't. What should I do?+
Try a different player app first. Some apps have issues with VOD content while live channels work normally. If there's a known issue, we'll let you know on WhatsApp.
My login details show as invalid. Why?+
An invalid login is almost always down to a small typo. Please double-check the username, password, and portal/server URL. Everything must be entered exactly as sent, with no extra spaces. Copy and paste is recommended.
Can I use my plan on multiple devices?+
Yes, if your plan includes more than one connection. Only use as many devices as your plan includes. Using more than allowed can cause connection issues.
Where can I find the setup guide?+
Our full setup guide is on the Tutorial page. It covers setup steps for supported devices and apps.
I want faster support. What should I include in my message?+
We answer fastest when messages include: your device name, the app you're using, a short description of the issue, and a screenshot if possible.
WhatsApp Support
WhatsApp is the fastest way to reach IPTVCore — no ticketing system, no waiting. If your question wasn't answered above, message us with the details below — we reply directly.
- Tell us your device and the app you're using
- Describe the issue clearly
- Attach a screenshot if possible
- Let us know your plan
- Tell us roughly how long the issue has been happening
Support Note
For common questions about setup, apps, login details, and delivery, please check the FAQ first. You'll get an answer faster.