Support Centre
IPTVCore keeps every bit of support on WhatsApp — no ticket number to track down, no email thread going quiet for days. Start with the quick answers and the FAQ below first: most questions about setup, login details, and delivery timing get cleared up just from reading through them. Still stuck afterwards? Message our team on WhatsApp directly and you'll get a reply from an actual person.
Worth Trying First
These cover the questions we get asked most, and they often save you having to message us at all.
Nothing playing in the app?
Swap to a different supported player app first — nine times out of ten the app is the culprit, not the subscription behind it.
Login details haven't turned up?
They go out as soon as your order is confirmed on WhatsApp. Check your spam and promotions folders too — they end up there more often than you'd expect.
Stuck partway through setup?
Have a look at our installation guide first — most devices only take a handful of steps to get running.
Credentials getting rejected?
Copy and paste the username, password, and server address rather than typing them out by hand. An extra space or a mistyped character is nearly always what's behind a failed login.
Frequently Asked Questions
Have a read through these before messaging us on WhatsApp — your question may already be answered.
I've just placed an order — how long before my subscription arrives?+
Your login details go out once payment clears, usually within one to two hours. Check your spam and promotions tabs as well, and if there's genuinely nothing there after a fair wait, send us a message on WhatsApp.
The app isn't working — does that mean my subscription is broken?+
Not usually, no. In the vast majority of cases the player app is the problem, not what's behind it. Try a different supported app such as TiviMate, IBO Player, or HOT Player before getting in touch.
Why do some channels show "No Info" in the guide?+
That guide, the EPG, is built into your player app and updates on an ongoing basis. Not every channel supplies a full description at all times, even when the channel itself is playing perfectly well. The bigger, more-watched channels tend to stay accurate. If you've only just finished setting up, give the guide a few minutes to fully sync before worrying about it.
Does a player app come included with the subscription?+
No — what you're paying for is the subscription and the login credentials that go with it, not a piece of software. Any compatible player app your device supports will do the job.
Live channels are fine, but movies and series aren't playing — what now?+
Start by trying a different player app: some handle on-demand content less reliably even while live channels run without a hitch. If there's a genuine fault on our side, we'll flag it to you directly on WhatsApp.
My login keeps getting rejected as invalid — why?+
Nearly always down to a small typo rather than an account issue. Check the username, password, and portal or server address carefully against what was sent, watching for stray spaces, and avoid retyping from memory. Pasting it in is the safer option.
Can I use one subscription across more than one screen?+
Yes, as long as your plan covers more than a single connection. Stay within the device count your plan allows — going over it is the most common cause of connection trouble.
Where do I find the setup instructions?+
The Tutorial page has the full installation walkthrough, broken down for every supported device and app.
What should I include to get a faster reply?+
Mention your device, which app you're using, a short note on what's going wrong, and a screenshot if you can grab one — that's usually enough for us to help straight away.
Reach Us On WhatsApp
WhatsApp is the quickest route to our team — no ticket queue standing in the way. If your question wasn't covered above, send us the details below and we'll reply to you directly.
- Mention your device and the app you're using
- Describe the problem as clearly as you can
- Attach a screenshot if you've got one
- Let us know which plan you're subscribed to
- Tell us roughly when the issue started
One More Thing
Common questions about setup, apps, logins, and delivery are already covered in the FAQ above — worth a look before you message us, it's usually the quicker route.