Get Help
Most questions get answered without anyone sending a single message — the FAQ and quick-answer section further down this page cover the situations people run into most, from a stalled installation to a login that never showed up. Ruled those out already? WhatsApp is the one channel we use for support: no ticket system, no form, just a message straight to our team and an answer from a real person, not a bot.
Check These First
A lot of support requests turn out to be one of these quick fixes — worth ruling out before you type anything.
Nothing loading properly in your app?
Swapping to another supported player usually fixes it on the spot — the subscription behind it is rarely the actual problem.
No credentials in your inbox?
Confirmed orders trigger a credentials email once you've settled up on WhatsApp, but providers occasionally file it under spam or promotions — worth a quick check there before assuming anything's gone wrong.
Setup not going smoothly?
Our step-by-step installation guide covers nearly every device in just a few steps — pull it up before getting in touch, it usually settles things.
Getting an error on login?
Typing credentials out by hand invites mistakes — a misplaced space, a swapped character. Copying the username, password, and server address straight from the email and pasting them in sidesteps that entirely.
Questions We Get Asked A Lot
Skimming this list first tends to be quicker than waiting on a WhatsApp reply.
How soon after ordering does my subscription actually arrive?+
Once your payment clears, expect credentials by email somewhere between one and two hours later — check the spam and promotions tabs if your inbox looks empty. Waited well beyond that with nothing to show for it? That's when a WhatsApp message to us makes sense.
Does a non-working app mean my subscription has stopped working?+
Almost never — the two are rarely connected. Switch to a different supported player first (TiviMate, IBO Player, and HOT Player are all solid options), and message us only if that doesn't sort things out.
Some channels just say "No Information" in the guide — what's going on?+
Nothing's actually broken; it's a gap in that particular channel's published schedule data, and playback itself isn't affected. Bigger, well-known channels rarely have this issue, so you'll mostly notice it on smaller ones. Just wrapped up setup? The guide can take a few minutes to finish loading, so hold off judging it right away.
Is a player app part of what I'm buying?+
It isn't — the subscription and the credentials that activate it are the product, and any player app compatible with your device will connect to it just fine.
Movies and series won't play, but live TV is fine — what's the fix?+
Swap player apps before anything else; on-demand playback is more app-dependent than live streaming, which is why one can fail while the other works perfectly. Something wrong on our end with a specific title? We'll let you know directly on WhatsApp rather than leaving you to guess.
Why does my login keep getting flagged as invalid?+
A typo is behind this far more often than an actual account problem. Line up the username, password, and portal or server address against your original email character by character, checking especially for a stray space — or skip the risk entirely and paste the details in rather than retyping from memory.
Does one subscription stretch across multiple devices?+
How many devices you can run at once depends entirely on the plan you're on — some cover a single connection, others allow several running together. Exceed that number and devices start dropping out, which explains nearly every multi-device complaint that reaches us.
Where's the setup walkthrough located?+
It's all on the Tutorial page — every supported device and app gets its own step-by-step section there.
What makes a support reply come back faster?+
Give us four things upfront — your device, the app you're running, a plain description of what's happening, and a screenshot if you can manage one — and you'll cut out most of the back-and-forth.
Message Us Directly
No queue, no ticket number, just a straight line to our team over WhatsApp. Didn't find your answer above? Send over the details below and someone will respond personally.
- Which device and app you're using
- A short explanation of what's going wrong
- A screenshot, if you've got one handy
- The plan you're currently subscribed to
- Roughly how long the issue has been happening
Quick Reminder
Most setup, app, login, and delivery questions are already covered further up this page — worth a look before sending a message, it might save you the wait.