Support Center

Order placed but nothing in your inbox yet? Login details go out once payment clears, typically within 1 to 2 hours. Check spam, junk, and promotions folders too, and message us on WhatsApp if there's still nothing after a reasonable wait.

Not necessarily — the player app is usually the culprit, not the subscription underneath it. Try switching to another supported app such as TiviMate, IBO Player, or HOT Player before reaching out.

That's just a gap in the guide data, not a sign anything is broken. The EPG (electronic programme guide) inside your player app pulls schedule information per channel, and a handful of channels simply don't publish complete listings even though the picture itself plays fine. Popular channels are almost always accurate and current. Just finished setting up? Give the EPG a few minutes to finish downloading before judging it.

No — what you're buying is the subscription and the login credentials behind it, not an app. Any compatible player app your device supports will work.

Switch player apps first — some handle on-demand content poorly even while live channels stream without a hitch. We'll flag it on WhatsApp if there's a known issue affecting VOD.

Nine times out of ten, that's a typo rather than a real problem with the account. Recheck the username, password, and portal or server URL against exactly what was sent — no extra spaces, nothing retyped from memory. Copy and paste is the safest way to enter it.

Yes, as long as your plan covers more than a single connection. Stick to the number of devices your package includes — running more than that at once is the most common cause of connection trouble.

The Tutorial page carries the full installation guide, with setup steps broken down by device and app.

Messages that cover four things get answered fastest: which device you're on, the app you're using, a short description of what's going wrong, and a screenshot if you can grab one.