Help & Support
IPTVCore handles support entirely over WhatsApp, so there's no ticket to open and no email thread to wait on. Start below with the quick answers and FAQ — most questions about setup, logins, and delivery times get sorted just from reading through them. If your issue isn't covered, message our team directly on WhatsApp and someone will reply personally.
Quick Answers First
The most common support questions are answered right here, so there's a good chance you won't even need to message us.
Something not playing right?
Try a different supported player app before anything else — nine times out of ten, it's the app causing trouble, not your subscription.
Haven't received your login yet?
Credentials go out as soon as your order is confirmed over WhatsApp. Take a look in your spam and promotions folders too, not just your main inbox.
Getting stuck on setup?
Our installation guide walks through most devices in only a handful of steps — check it before reaching out to us.
Login credentials being rejected?
Always copy and paste the username, password, and portal address rather than typing them out — an extra space or mistyped letter is nearly always the reason a login fails.
Common Questions
Worth a quick read before you message us on WhatsApp.
I've ordered — how long until my subscription arrives?+
Nothing in your inbox yet? Your login details are sent out once payment is confirmed, usually inside 1 to 2 hours. Check your spam and promotions tabs as well, and if there's genuinely nothing after a fair wait, drop us a WhatsApp message.
The app isn't working — does that mean the subscription itself is broken?+
Not usually. It's almost always the player app rather than what's behind it. Before messaging us, try a different supported app — TiviMate, IBO Player, and HOT Player are all good alternatives to test.
Why do some channels show "No Information" in the guide?+
That's simply missing schedule data, not a fault on our end. The EPG (electronic programme guide) built into your player app pulls per-channel listings, and a small number of channels just don't publish full schedules even though playback works perfectly. The bigger, more popular channels are almost always up to date. If you've only just finished setting up, give the guide a few minutes to fully load before worrying about it.
Does the subscription come with an app included?+
No — what you're paying for is the subscription itself and the login credentials that unlock it, not a piece of software. Whatever compatible player app your device already supports will do the job.
Live channels play fine, but movies and series don't. What now?+
Start by trying a different player app — some are simply weaker at handling on-demand content even when live streaming works without issue. If there's a known VOD problem on our end, we'll tell you straight away over WhatsApp.
My login keeps coming back as invalid — why?+
Almost always a small typo rather than an actual account problem. Go back over the username, password, and portal or server address against exactly what was sent — watch for extra spaces and avoid retyping from memory. Pasting it in directly is the safest bet.
Am I able to use one subscription across several devices?+
Yes, provided your plan supports more than a single connection. Keep usage within the device limit your package allows — going over that is the number one cause of connection issues we see.
Where's the setup guide kept?+
Head to the Tutorial page — it has the complete installation walkthrough, broken down step by step for every device and app.
What should I mention to get help faster?+
Four details speed things up enormously: the device you're using, which app it is, a quick note on what's actually going wrong, and a screenshot if you're able to grab one.
Talk To Us On WhatsApp
WhatsApp is by far the fastest way to reach our team — no ticket queue standing between you and a real reply. If your question wasn't answered above, send us the details below and we'll get back to you directly.
- Let us know your device and which app you're running
- Explain the issue in a few short sentences
- Include a screenshot if you happen to have one
- Tell us which plan you're on
- Give us a rough sense of when the problem started
Before You Go
Questions about setup, apps, logins, or delivery timing are already answered in the FAQ above — it's usually the fastest way to get unstuck.